Privacy Policy

Privacy Policy

Effective January 1, 2020

This Privacy Policy describes how we collect and use the personal information you provide on the websites of DL Counseling (“Web Pages”) and in connection with our online classes in which you enroll. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Collection of Personal Information

We may collect the following types of personal information from you (“Personal Information”):

  • contact information, such as first and last name, email address, mailing address, and phone number;
  • billing information, such as credit card number, security code, expiration date, and billing address;
  • unique identifiers, such as a username and password chosen by you, account number, Facebook User ID (UID), and other identifiers assigned to you by us or a third-party that you have authorized by establishing an account or other relationship;
  • preferences, such as action history, marketing preferences, information requested or rejected, and other selections made by you;
  • demographic information, such as age, education, gender, interests, and zip code; and/or
  • location information, such as GPS locations, IP address, street address, city, state, and/or phone number.

Use of Personal Information

We use your Personal Information to:

  • communicate with you;
  • collect fees for services and products approved for purchase by you;
  • authenticate your access to our Web Pages and your information stored by us; and/or
  • provide services and improve those services.

We do not sell your Personal Information to third parties. As is true of most websites, we gather some of your Personal Information from your computer automatically, as described below in “Cookies and Other Tracking Technologies.” We use this information to:

  • fulfill your account;
  • send you an enrollment confirmation;
  • send you requested enrollment information;
  • send product updates;
  • respond to requests;
  • administer your account;
  • send you our newsletter;
  • send you marketing communications;
  • respond to your questions and concerns;
  • improve our Web Pages and marketing efforts;
  • conduct research and analysis;

Limitations on Use: Information Sharing

We will share your Personal Information if the new purpose is different from the original purpose but would not be considered materially different. Within such use, we may use and disclose your Personal Information as follows:

  • To promote the use of our services. For example, if you leave your Personal Information when you visit our Web Pages and don’t sign up for any of our classes, we may send you newsletters and/or promotional email asking if you want to sign up for future classes. If you use any of our services, and we think you might benefit from using another service, we may send you a promotional email about it. You can stop receiving our newsletter and promotional emails by following the unsubscribe instructions included in every email we send.
  • To send you informational and promotional content that you may choose (or ‘opt in’) to receive. You can stop receiving our newsletters and promotional emails by following the unsubscribe instructions included in every email.
  • To bill and collect money owed to us. This includes sending you emails, invoices, receipts, notices of delinquency, and alerting you if we need a different payment process. We use third parties like PayPal for payment processing, and we send billing information to those third parties to process your orders and payments. To learn more about the steps we take to safeguard that data, see below.
  • To send you system alert messages. For example, we may let you know about temporary or permanent changes to our services, like planned outages, new features, version updates, releases, abuse warnings, and changes to our Privacy Policy.
  • To communicate with you about your account and provide customer support.
  • To enforce compliance with our Terms of Use and applicable law. This may include developing tools and algorithms that help us prevent violations.
  • To protect the rights and safety of our customers, users, and third parties, as well as our own.
  • To meet legal requirements, such as complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms.
  • To provide information to our representatives and advisors, such as attorneys and accountants, to help us comply with legal, accounting, or security requirements.
  • To prosecute and defend a court, arbitration, or similar legal proceeding.
  • To provide, support, and improve the services we offer. This includes aggregating information from your use of our services and sharing such information with third parties.
  • To transfer your Personal Information in the case of a sale, merger, consolidation, liquidation, reorganization, or acquisition. In that event, any acquirer will be subject to our obligations under this Privacy Policy, including your rights to access and choice. We’ll notify you of the change either by sending you an email or posting a notice on our website.

Age Limitations

To the extent prohibited by applicable law, we do not allow the use of our Web Pages and services by anyone younger than 16 years old. If you learn that anyone younger than 16 has unlawfully provided us with personal data, please contact us, and we will take steps to delete such information.

Cookies and Other Tracking Technologies

We collect certain information by automated means when you visit our Web Pages. By collecting this information, we learn how to best tailor our Web Pages to our visitors. We collect this information through various means, such as cookies and web beacons, as explained below. Like many companies with online services, we may use browser “cookies” on our Web Pages. A cookie is a small text file that is stored on your device when you visit certain websites. We may use cookies, for example, to keep track of your preferences and profile information, or to tell us whether you have visited us before. Cookies are also used to collect information on site performance, general usage and volume statistical data that does not include personal information. We use a third party to place cookies on your computer to collect non-personally identifiable information to compile aggregated statistics for us about visitors to our site. Your browser may provide you with the option to refuse some or all browser cookies. You may also be able to remove cookies from your browser. For more information about how to manage browser cookies, please follow the instructions provided by your browser. Our Web Pages may also contain electronic images known as “web beacons” (sometimes called “singlepixel gifs”). We use web beacons together with cookies to compile aggregated statistics to analyze how our Web Pages are used. We may also use web beacons in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns. We use a third party to gather information about how you and others use our Web Pages. For example, we will know how many users access a specific page and which links they clicked on. We use this information in the aggregate ONLY to understand and optimize how our site is used.

Links to Other Websites

Our Web Pages include links to other websites whose privacy practices may differ from ours. If you submit your personal information to any of those websites, such information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.


The security of your Personal Information is important to us. When you enter information into our forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect your Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web Pages, you can contact us by writing or email us at the address below.

Correcting and Updating Your Personal Information

To review or update your Personal Information, you may submit your request to do so by writing or emailing us at our contact information provided below.

Notification of Privacy Policy Changes

We may update this Privacy Policy to reflect changes to our privacy practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on our Web Pages or your account prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Right to Access Your Personal Information

You may at any time, and for any reason, request access to your Personal Information by contacting us at the address below. We will provide such access within a reasonable time using methods we choose to ensure your access does not compromise others’ data or our ability to conduct business efficiently.

Right to Control Your Personal Information

You may at any time control access to and use of your Personal Information by contacting us at the address below. Such control will include the ability to opt out of any use of your Personal Information and to prevent disclosure to any third-party, except as required by law or the order of a court of proper jurisdiction.

Contact Information

You can contact us with inquiries or complaints by writing or emailing us at:

Diane Lang